FAQ

1. How can I track my order? - You can track your order by logging into your account on our website and navigating to the "Order Status" section. You will find the updated status and tracking information for your shipment there.

2. What should I do if my package is lost or damaged during shipping? - If your package is lost or damaged during shipping, please contact our customer support team immediately. We will assist you in filing a claim with the shipping carrier and arranging for a replacement or refund.

3. How long will it take for my order to be delivered? - The delivery time for your order depends on your location and the shipping method selected. You can find estimated delivery times during the checkout process and in your order confirmation email. Please note that unforeseen circumstances such as weather delays or customs inspections may impact delivery times.

4. Can I change the shipping address for my order after it has been placed? - If you need to change the shipping address for your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed for shipping.

5. What do I do if I have not received my order by the estimated delivery date? - If you have not received your order by the estimated delivery date, please check the tracking information for any updates on the shipment. If there are no updates or if the package appears to be delayed, please contact our customer support team for further assistance. We will work with the shipping carrier to investigate the issue and provide you with an update on the status of your order.